Privacy Policy

Overview

This Privacy Policy outlines how we, Real Rides Ltd, collect and use your personal data. Your personal data is shared with us each time you visit our website, www.realrides.co.nz. This data can be divided into two categories – Device Information and Personal Information.

Information We Collect

Device Information

Whenever you visit our website, certain information about your device is shared with us. This includes details about your web browser, IP address, time zone, and any cookies that are installed on your device. We also collect information about how you interact with our website, such as what links you click on or what pages you view. In addition to this, we also look at what websites or search terms referred you to our site.

We collect Device Information using the following methods:

  • Cookies – small packets of data shared between your device and our website. Cookies have many different uses – for more information, click here.
  • Log Files – files which gather information about visitors to our website. This includes things such as your device type, browser, location, and the date and time of your visit.
  • Web beacons, Tags, and Pixels – small electronic files that track how you browse and interact with our website.

Personal Information

We collect Personal Information from you when you contact us through our website. This includes your name, email address, and phone number.

How We Use Your Information

Device Information

We use the Device Information we collect from you for mostly analytical purposes. By being able to see how our customers browse and interact with our website, we are able to optimise it for a better user experience.

The device information we collect about you is kept completely anonymous, and cannot be used to identify you.

Personal Information

We use the Personal Information that we collect from you to reply to any messages submitted through our website. We usually reply to these messages by email or phone.

Additionally, we may use this Personal Information to:

  • Communicate with you;
  • Provide your with quotes, invoices, or statements; and
  • With your permission, provide you with information or advertising relating to our products or services.

How We Share Your Information

In order for us to use your information as described above, we occasionally will share it with third-parties.

We use Google Analytics to collect and analyse your Device Information. Detailed information on how Google collects and stores your personal information can be found here. You can opt out of Google Analytics here.

We may also share your Personal Information to comply with any applicable laws and regulations. This could include responding to a subpoena, search warrant or any other lawful request for information we receive.

Your Data Rights

In accordance with the laws and regulations of New Zealand, we retain all relevant data records for a minimum of seven years.

If you have an account on this website, or have left comments or reviews, you can request to receive an exported file of the data we hold about you. This includes any and all data you have provided to us. You can also request that we erase your personal data. However, this does not include any data we are obliged to keep for administrative, legal or security purposes.

Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practice – or for other operational, legal or regulatory reasons. An up-to-date version of this Policy can always be found here on this page.

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, feel free to contact us. All of our contact information can be found here.